Frequently Asked Questions

Basic Information

1. How do I know if I am affected by the Action and Settlement?

You are a Settlement Class Member if you are an individual in the United States whose Private Information was potentially accessed in the Data Incident, including if you were sent notice of the Data Incident.

The Settlement Class specifically excludes (a) all persons who are directors or officers of Defendant; (b) governmental entities; and (c) the Judge assigned to the Action, that Judge's immediate family, and Court staff.

The Notice explains the nature of the Action and claims being settled, your legal rights, and the benefits to the Settlement Class.

2. What is this case about?

This Action is known as Miranda Meredith et al. v. Dove Healthcare Management Services, LLC, Case No. 2025CV000166, filed in Eau Claire County, Wisconsin. The individuals who sued are called the “Plaintiffs” and the entity they sued, Dove Healthcare Management Services, LLC, is known as the “Defendant.”

Plaintiffs filed a lawsuit individually against Defendant, and on behalf of anyone who received a notice letter informing them of the Data Incident.

This Action arises out of a Data Incident and alleges that in or around July 2024, Defendant became aware of a Data Incident impacting certain company systems. The Data Incident was found to have compromised the Private Information stored in Defendant’s files, including patients’ names, Social Security numbers, dates of birth, driver’s license numbers, information regarding medical treatments and diagnoses, medical history, medical record numbers, health insurance information, and full face photographic images. Roughly 16,255 people were impacted as a result of this Data Incident. Defendant disputes Plaintiffs’ claims and denies any wrongdoing.

3. Why is there a settlement?

By agreeing to settle, the Parties desire to settle the Action and all claims arising out of or related to the allegations or subject matter of the First Amended Class Action Complaint on the terms and conditions set forth in the Settlement Agreement and summarized herein for the purpose of avoiding the burden, expense, risk, and uncertainty of continuing to litigate the Action. The Class Representatives, Defendant, and their attorneys believe the proposed Settlement is fair, reasonable, and adequate and, thus, in the best interests for Settlement Class Members. The Court did not decide in favor of the Plaintiffs or Defendant. Full details about the proposed Settlement are found in the Settlement Agreement available here.

4. Why is this a class action?

In a class action, the Plaintiffs are called “Class Representatives” who sue on behalf of all people who have similar claims. All of these people together are the “Settlement Class” or “Settlement Class Members.” One court resolves the issues for all class members, except for those class members who timely exclude themselves (opt-out) from the class.

5. How do I know if I am included in the Settlement?

This Settlement includes all persons in the United States whose Private Information was potentially accessed in the Data Breach, including all individuals who were sent notice of the Data Breach, and you do not timely elect to be excluded from the Settlement Class. If you are not sure whether you are included as a Settlement Class Member, or have any other questions about the Settlement, call toll free (833) 386-6468, or write to:

Miranda Meredith et al. v. Dove Healthcare Management Services, LLC
c/o Settlement Administrator
P.O. Box 25226
Santa Ana, CA 92799

The Settlement Benefits

6. What does this Settlement provide?

The proposed Settlement will provide the following benefits to Class Members:

• Cash Payment A: Compensation for Documented Losses and Lost Time: Settlement Class Members may submit a claim for a Cash Payment under this section for up to $3,000.00 per Settlement Cass Member upon presentment of reasonable documented losses related to the Data Incident. To receive a documented loss payment, a Settlement Class Member must elect Cash Payment A on the Claim Form attesting to incurring documenting losses, and must submit reasonable documentation supporting the losses. Settlement Class Members shall not be reimbursed for expenses if they have been reimbursed for the same expenses by another source. In addition, Settlement Class Members with lost time spent remedying issues related to the Data Incident may receive reimbursement of $20.00 per hour up to 3 hours (for a total of $60.00) with an attestation including a brief description of the action(s) take in response to the Data Incident. Lost time is recoverable only if a Claimant submits a Valid Claim for documented losses as set forth above.

• Cash Payment B: Pro Rata Alternative Cash Payment: All Settlement Class Members may, in the alternative to Cash Payment A above, make a claim for a pro rata cash payment in the estimated amount of $50.00 per Claimant. The amount of the Alternate Cash Payment may decrease based upon the number of claims approved so as not to exceed the $150,000.00 cap on Cash Payments set forth in the Settlement Agreement.

• Credit Monitoring and Insurance Services: In addition to having the option to elect Cash Payment A or Cash Payment B, all Settlement Class Members will have the option of receiving two years of one-bureau credit monitoring which includes up to $1 million of identity theft insurance coverage.

7. How to submit a Claim Form

All Claim Forms will be reviewed by the Settlement Administrator for completeness and plausibility. You must file a Claim Form to get a Cash Payment and/or Credit Monitoring and Insurance Services under the proposed Settlement. Claim Forms must be submitted online here or downloaded here and postmarked no later than July 6, 2026. For more information, you can call the Settlement Administrator at (833) 386-6468 for a Claim Form.

8. What am I giving up as part of the Settlement?

If you stay in the Settlement Class, you will be eligible to receive benefits, but you will not be able to sue Defendant and Defendant’s past, present, and future direct and indirect associates, corporations, parents, subsidiaries, affiliates, divisions, related entities, successors, and predecessors in interest, and each of their investors, owners, heirs, assigns, officers, directors, shareholders, members, agents, employees, attorneys, owners, vendors, general partners, limited partners, principals, insurers, reinsurers, benefit plans, predecessors, successors, managers, administrators, executors, and trustees (collectively, the “Released Parties”) regarding the Released Claims as defined in the Settlement Agreement, which includes the claims in this case.

The Settlement Agreement, which includes all provisions about Released Claims, releases, and Released Parties, is available here.

The only way to keep the right to sue is to exclude yourself (see Question 10), otherwise you will be included in the Settlement Class, and, if the Settlement is approved, you give up the right to sue for the claims in this case.

9. Will the Class Representatives receive compensation?

Yes. If approved by the Court, the Class Representatives will each receive a Service Award of up to $1,500.00, to compensate them for their services and efforts in bringing the Action. The Court will make the final decision as to the amount, if any, to be paid to the Class Representatives.

Exclude Yourself

10. How do I exclude myself from the Settlement?

If you do not want to be included in the Settlement, you must “opt-out” by sending a timely written request for exclusion. Your request for exclusion must (a) state your full name, address, telephone number, and email address (if any); (b) contain the your personal and original signature (or the original signature of a person authorized by law, such as a trustee, guardian, or person acting under a power of attorney to act on your behalf with respect to a claim or right such as those in the Action); and (c) state your intent to be excluded from the Settlement Class and from the Settlement, not to participate in the Settlement, and/or to waive all rights to the benefits of the Settlement.

Your written request for exclusion must be postmarked no later than June 22, 2026, to:

Miranda Meredith et al. v. Dove Healthcare Management Services, LLC
c/o Settlement Administrator
P.O. Box 25226
Santa Ana, CA 92799

If you exclude yourself you will not be able to receive any cash benefit from the Settlement, and you cannot object to the Settlement at the Final Approval Hearing. You will not be legally bound by anything that happens in the Action, and you will keep your right to sue Defendant on your own for the claims that this Settlement resolves.

11. If I do not exclude myself, can I sue later?

No. If you do not exclude yourself from the Settlement, and the Settlement is approved by the Court, you forever give up the right to sue the Released Parties (listed in Question 8) for the claims this Settlement resolves.

12. What happens if I do nothing at all?

If you do nothing, you will be bound by the Settlement if the Court approves it, you will not get any money or reimbursement from the Settlement, and you will not be able to start or proceed with a lawsuit or be part of any other lawsuit against the Released Parties (listed in Question 8) about the settled claims in this case at any time.

The Lawyers Representing You

13. Do I have a lawyer in the case?

Yes. The Court has appointed Nickolas J. Hagman of Cafferty Clobes Meriwether & Sprengel LLP, Gary M. Klinger of Milberg, PLLC, Jeff Ostrow of Kopelowitz Ostrow, P.A., Philip J. Krzeski of Chestnut Cambronne PA, and Tyler J. Bean of Siri & Glimstad LLP (called “Class Counsel”) to represent the interests of all Settlement Class Members in this case. You will not be charged for these lawyers. If you want to be represented by your own lawyer, you may hire one at your own expense.

14. How will the lawyers be paid?

Class Counsel will submit an Application for Attorneys’ Fees, Costs, and Service Awards to the Court for an award of attorneys’ fees and costs up to $212,500.00. A copy of Class Counsel’s Application for Attorneys’ Fees, Costs, and Service Awards will be posted on this website before the Final Approval Hearing. The Court will make the final decisions as to the amounts to be paid to Class Counsel and may award less than the amount requested by Class Counsel.

Objecting to the Settlement

15. How do I tell the Court that I do not like the Settlement?

If you want to tell the Court that you do not agree with the proposed Settlement or some part of it, you must file an objection with the Court and with the Settlement Administrator by June 22, 2026, (the “Objection Deadline”) stating why you do not think the Settlement should be approved.

To be valid, each Objection must:

1. the objector's full name, mailing address, phone number, and email address (if any);

2. all grounds for the objection, accompanied by any legal support for the objection known to the objector or objector's counsel;

3. the number of times the objector has objected to a class action settlement within the 5 years preceding the date that the objector files the objection, the caption of each case in which the objector has made such objection, and a copy of any orders related to or ruling upon the objector's prior objections that were issued by the trial and appellate courts in each listed case;

4. the identity of all counsel who represent the objector, including any former or current counsel who may be entitled to compensation for any reason related to the objection to the Settlement and/or Application for Attorneys' Fees, Costs, and Service Awards;

5. the number of times in which the objector's counsel and/or counsel's law firm have objected to a class action settlement within the 5 years preceding the date of the filed objection, the caption of each case in which counsel or the firm has made such objection and a copy of any orders related to or ruling upon counsel's or the counsel's law firm's prior objections that were issued by the trial and appellate courts in each listed case in which the objector's counsel and/or counsel's law firm have objected to a class action settlement within the preceding 5 years;

6. the identity of all counsel (if any) who will appear at the Final Approval Hearing on behalf of the objector;

7. a list of all persons who will be called to testify at the Final Approval Hearing in support of the objection (if any);

8. a statement confirming whether the objector intends to personally appear and/or testify at the Final Approval Hearing; and

9. the objector's signature (an attorney's signature is not sufficient).

Your objection must be filed with the Clerk of Court, mailed to the Settlement Administrator and include the case name and docket number, titled Miranda Meredith et al. v. Dove Healthcare Management Services, LLC, Case No. 2025CV000166 by June 22, 2026, at the following addresses:

If your objection does not meet all requirements, or if your objection is not received by June 22, 2026, you will be considered to have waived all objections and will not be entitled to speak at the Final Approval Hearing.

16. What is the difference between objecting and asking to be excluded?

Objecting is simply telling the Court that you don’t like something about the Settlement. You can object only if you stay in the Settlement Class. Excluding yourself is telling the Court that you don’t want to be part of the Settlement Class. If you exclude yourself, you have no basis to object because the Settlement no longer affects you.

The Final Approval Hearing

17. When and where will the Court decide whether to approve the Settlement?

The Court will hold the Final Approval Hearing on July 20, 2026, at 9:30 a.m. CT via Zoom, at Eau Claire County Courthouse located at 721 Oxford Ave., Suite 2220, Eau Claire, Wisconsin, 54703. The hearing may be moved to a different date, time, or location without additional notice, so it is recommended that you periodically check this website for updated information.

At the hearing, the Court will consider whether the proposed Settlement is fair, reasonable, adequate, and in the best interests of Settlement Class Members, and if it should be finally approved. If there are valid objections, the Court will consider them and will listen to people who have asked to speak at the hearing if the request was made properly. The Court will also consider the Application for Attorneys’ Fees, Costs, and Service Awards.

18. Do I have to come to the hearing?

No. You are not required to come to the Final Approval Hearing. However, you are welcome to attend the hearing at your own expense.

If you submit an objection, you do not have to come to the hearing to talk about it. If your objection was submitted properly and on time, the Court will consider it. You also may pay your own lawyer to attend the Final Approval Hearing, but that is not necessary. However, you must follow the requirements for making objections summarized in the answer to Question 15, including the requirements for making appearances at the hearing.

19. May I speak at the hearing?

Yes. You can speak at the Final Approval Hearing, but you must ask the Court for permission. To request permission to speak, you must file an objection according to the instructions in Question 15, including all the information required for you to make an appearance at the hearing. You cannot speak at the hearing if you exclude yourself from the Settlement.

Get More Information

20. How do I get more information about the Settlement?

This website and the Notice are only a summary of the proposed Settlement. If you want additional information about this Action, including a copy of the Settlement Agreement, the First Amended Class Action Complaint, the Court’s Preliminary Approval Order, Class Counsel’s Application for Attorneys’ Fees, Costs, and Service Awards when available, and more, please review the Important Documents page or call (833) 386-6468. You may also contact the Settlement Administrator, Simpluris, Inc., at:

Miranda Meredith et al. v. Dove Healthcare Management Services, LLC
c/o Settlement Administrator
P.O. Box 25226
Santa Ana, CA 92799